Reviews & Testimonials
99% City Mattress Customer Satisfaction
Perfect timing...couldn't be more happy with the delivery of my daughters new bed. Both Cesar and Derrick were right on time and brought the bed up the stairs and into the room without any issues! Prompt, courteous and professional...Five Stars to Cesar, Derrick and CSR Delivery!
I never purchased a mattress from City mattress but during my visits to Marco annually since 2000, I have seen the TV ads. I watched the young man grow up so to speak. He delivers the TV message in a relaxed and friendly manner. Very good. It is so nice to see this man change and mature.
We went to 3 different City Mattress locations before finding a metal bed we liked. We dealt with Chris Brodd, the manager in the Naples location, 4296 Tamiami Trail North. He was most helpful, polite, and friendly. He asked if he could help and when we told him we wanted to just look until we found the "right" bed for us, he didn't pressure us. We would highly recommend talking with Chris.
Doug & Patsy
After having an awful experience at Mattress Firm it was such a pleasure to walk into City Mattress and be greeted by Joel Shore in Boynton Beach. He was such a delight to work with, he listened to what I wanted and found the bed I bought on his first attempt! He really knows his stuff and is so sweet, he got me a great deal on a very comfy bed. My bed was delivered a few days later and I couldn't be happier!! A+ service ;)
My husband and I have purchased two mattresses from City Mattress. We love the customer service there and had a great experience with Chris this last time. He was very thorough and helped us select the perfect choice for us. No one in there was pushy or tried to pressure us. They put the customer first and work as a team. After shopping around to other vendors in the area, we are sold on City Mattress and will only shop with them.
A great collection. Theresa, their manager is great. Took time to buy a mattress, unfortunately it was not to our liking. And above all, the side support broke. She replaced it with a new one, new company and gave back the balance to us. Picked the old defective one and gave a new one.
My wife and I visited City Mattress about 2 months ago to purchase a bed and we worked with Charlie Bakeman in the Eastview Mall store. His service was exceptional and we are very pleased with the bed that we purchased. We have purchased all of our bedding for the last 30 years from City Mattress and your products and services have been consistently excellent. Thank you!!!
Newton B. Green II
We had a problem with a mattress we bought and they came out and checked the problem. They then let us pick a new mattress of the same value to replace it free of charge. They do stand behind their guarantee. We worked with Sean Morgan and had a wonderful experience dealing with him. What a great and well informed person.
I want to thank Mark and Daniel at the City Mattress Clearance Center on 14680 S Tamiami Trail in Ft. Myers, Fl. They went out of their way to help me find the perfect matress and box spring for my Antique bed! The bed was delivered on time. The set up was perfect! Thank you again!
Just bought a recliner from the new furniture gallery at City Mattress. The whole experience was wonderful. The salesperson, Theresa Burg was very professional and knowledgeable and found a recliner that met all my needs, i.e. firmness, power and an attractive piece of furniture. This after having visited 2 other furniture stores in the area, I was getting a little discouraged that I wouldn't find the perfect chair but I did at City Mattress. The delivery people were also very good.
Bought two sets of mattresses and foundations. Dennis Statho listened and sold us exactly what we wanted and needed at an exceptional price. Delivery was perfect. I guess you just don't realize how bad your existing mattress is until you buy a new one. Thanks Dennis.
Frank W. Cowles
Excellent choice for up-scale mattresses and related merchandise in West Boca. Manager Keith was extremely knowledgable, coming up with an excellent solution for reinforcing our wooden bed and saleswoman Roz could not have been more helpful. Delivery and installation were prompt and professional. Highly recommended.
During the Christmas season, I was determined to find a twin bed for my 6 year-old son. After shopping at two other stores, I arrived at the West Ridge Rd. City Mattress and was immediately given excellent service. I really appreciated their work, and I gladly recommend them to anyone looking for quality products and quality service. Thanks again.
Just a big thank you to Andy & Debis or Bebis (not sure of his spelling) for their fantastic professional service we received today from them!!! They were friendly, quick and thorough and we really appreciate it!!! Thank you again!!
Joe & Denise Bazzano
Excellent service from sales to service to delivery/ installation!! Your delivery/ installation guys went above and beyond! We ordered a part that did not work and they found an alternate solution. Can't thank you enough! Fabulous people especially trying to get around in a blizzard!! Thank you!
Dr. M. Candace Collard
Had to leave a great review for our delivery guys who arrived this morning. These young men were prompt, careful, courteous, polite and efficient. We were very happy to have their assistance.
It was a pleasure to talk with Joe Barone about mattresses today. He helped me find a mattress that fit me for a great price and gave me some tips about what mattresses were the best ones. He let me take my time and truly showed me what comfort really meant. I will recommend City Mattresses in Brighton to family and friends. What a way to start my Christmas break.
Terrific customer service. Friendly and knowledgeable. Delivery service great. Had a problem with the box spring, but it was corrected in one phone call and Amy gave a better suggestion to correcting everything! Kim Barden was the best! we have been buying mattresses for 48 years and now will rely on City Mattress and Kim only! Thank you Kim!
Richard C. Nusser Jr.
We purchased an adjustable bedframe from City Mattress & it was a fantastic experience. We thought it would be difficult & not much fun but working with Nancy Kaminska was a pleasure....she made everything so easy. The delivery guys were on time, pleasant, courteous & knowledgeable & answered all our questions with ease. We would definitely recommend City Mattress.
Kirk & Dee Koenig
I had neck surgery and could not get comfortable. Kelly Tucker recommended an adjustable bed frame and V & R naturals. She is my hero!!! I was finally able to sleep comfortably and peacefully recuperate. Her kindness and caring is seldom found. I highly recommend City Mattress, they operate with integrity and especially Kelly. thank you very much!!
After years of blissful sleep, it was time for our second Prana Sleep mattress. Roz at the West Boca store guided us expertly through the latest product line, and helped us select once again an incredibly comfortable mattress. Glad we decided to skip the hype and confusion of shopping different stores and returned right here.