Reviews & Testimonials

99% City Mattress Customer Satisfaction

City Mattress is awesome from Carol to Alecia, the Prana bed is by far the most amazing bed I have slept on. We will only ever own a Prana Bed! Thank you Mrs. Schiller!
Laura Stewart-Beach
We came into City Mattress today and were pleasantly greeted by Reese Willgens. He fully surpassed any expectations we had going into the store. Reese was very knowledgeable and fluent in all things to do with the business. He was very comfortable to be around and made it a very stress free and easy experience. If you’re in the market for a new mattress, you will have no regrets going to City Mattress in Victor NY. We are looking forward to the delivery of our new mattress and will highly recommend Reese to anyone in the market for a new mattress!
Louise McGuire
I started and ended my mattress shopping journey here. Found just what I was looking for at a great price. Chris was amazing, showing me several mattresses, answered all of my questions, was very patient, and never tried pressuring me into buying something I couldn't afford. Awesome experience. Can't recommend him highly enough. I absolutely love my new mattress!
Michelle Mize
We have purchased numerous mattresses at City Mattresses over the years, and been extremely happy with the quality and comfort. City Mattress has always been great to work with but this time our service agent was John P at the PBG, US 1 store. John was absolutely fantastic! He was patient, addressed our concerns, answered all our questions and gave us numerous choices that fit our needs & budget. John P was extremely knowledgeable and we highly recommended John P.
Gerald Colemon
Excellent service - from the salesperson in your beautiful showroom,- to the super delivery guys who came right on time and worked quickly and efficiently. I always have used City Mattress and will continue.
Kathyrn M.
The store manager Matthew was genuinely interested in our current sleep situation and used that to show us and offers us several solutions. We are very impressed with the inventory and options at City Mattress. This store was our first stop to shop mattresses and very honestly we felt so comfortable in our decision, GREATLY due to Mathew that we did not feel the need to look any further. Delivery is scheduled and we cannot wait!!!! Mathew, THANK YOU!!!
John D.
I do not think I have ever had better service anywhere! Bill was the kindest, most informative, patient, sensitive and efficent customer service representive. Your TV ad brought me to your store for convertible furniture and Bill was my guide through all my options as to style, fabric, color and delivery. Absolutely wonderful!!
Dorothy C.
OUTSTANDING CUSTOMER SERVICE!!! Paul and his associate went far & beyond in guiding me with my purchase. I’m sorry I forgot the other gentleman’s name, they were both great!
Jo Frances C.
Wonderful people to work with. I explained our needs and they found the perfect solution. Will definitely use this business in the future!
Judy S.
We bought a great mattress a few days ago. It was an experience. Jeff gave us very good advice and answered all of our questions. We were able to try out many mattresses and then decided on a mattress that had very good quality and still a good price. We can recommend City Mattress and we can also recommend Jeff.
M. P.
We were treated like family. Sales people were helpful and did not try to upsell us. Gave us honest information about their inventory. I we are pleased with our purchase.
Joanne J.
When I walked into City Mattress, I was immediately drawn to the Aireloom mattress and just about fell in love. My sales person was Kim. She listened to what I needed and showed me a variety of beds, but I kept going back to the Aireloom. Well, I’ve been sleeping on my new Aireloom mattress for 1 week and it feels like I’m sleeping on a cloud. It’s a firm but plush mattress, the best mattress I’ve ever had. Kim not only provided me with excellent customer service but was very knowledgeable and friendly and feel like I made a new friend for life. Thank you City Mattress and Kim!
Geri Ferrara
No pressure, but was there when I was ready. this is the 2nd time I purchased mattress from this company and I would come again when I get ready to buy again.
Carla Dortch Mullins
We've been customers at city mattress in Coral Springs for close to 10 years and have purchased multiple high end mattresses with Kevin, the store manager. Kevin has always been extremely helpful and patient with us.
Al F.
Great prices and great service. I also got delivery and set up for cheap! Go see this store or any City Mattress!
Jared Sennet
John Pereira sold us our mattress and adjustable frame. We could not be happier. It is the most comfortable bed we ever tried and will help with back and other medical issues. John is extremely knowledgeable on all products and has the highest standard of integrity. He provides all the information and details for the customer to make their decision. He does not push to sell but lets the product speak for itself. John is the most honest and trustworthy salesman we have ever encountered in our 58 years of marriage. City Mattress can be Very proud to have such an outstanding representative. 10 stars 👍🏼
Ed Klaput
After watching City Mattress commercials since moving to SWFL, I must say, we were not disappointed. Kim greeted us almost as we came through the doors. She asked the right questions, which resulted in a fast, and painless selection of mattresses for our guest rooms. The price was right, delivery was fast, and free. We would highly recommend City Mattress to everyone. Thank you Kim!
Carol DeSant Craft
Friendly, knowledgeable and professional staff, great selection, clean store and very fair pricing! I had the pleasure of working with Sean, he explained the differences of the mattresses and how certain types of support work for different needs. I was never rushed and had all of my questions answered. And yes, I did purchase a Prana mattress set and have absolutely no regrets! I would highly recommend this store to anyone looking to purchase a mattress set!
Kim Halliman-Hughes
Me and my wife came in and had an amazing experience with Kelly, weve had temperpedic and hybrid bed and none of that worked for us and her consultation was spot on and was able to find our perfect mattress, she's very patient, very knowledgeable, was so very helpful, and lovely person thank you so much Kelly! Ask for her when looking for anything 😊
Bryan Hernandez
We could not be happier with City Mattress and its sales representative, Bryan Hooten. When another furniture store left us in the lurch, Bryan and City Mattress came to the rescue, Bryan understood our predicament, leaped into action, coordinated with the warehouse and delivery people, getting a mattress delivered literally three hours after I ordered it at a lower price that I would have paid at the other company's store. It would highly recommend this company and this salesman to everyone. We are now lifetime customers.
Paul Loeber
Michael was amazing! He was very knowledgeable about ALL the mattresses and gave us a lot of options to choose from. He was able to help us narrow down our choices based on our needs, and ultimately choose the perfect mattress. We will definitely be returning for future mattress needs.
Kristin Smith
I just bought my first mattress by myself and Matt was ready to help me. He was great! He let me just sit around on the mattresses before I made my decision. He worked with me for pricing, delivery/holding/pick up options and was very patient. He noticed that only 1 mattress was left so he made sure to hurry and take down my information so I would not miss out on the mattress I wanted! If I ever need to buy a mattress again this branch, and Matt is who I will come to :)
Anna Harovas
Shelly was excellent. The mattress that I wanted was not in the warehouse and would take longer to ship. Shelly called me and said there was a Serta mattress available with a great sale price since it was going to be discontinued. The mattress was delivered the next day. I love the mattress since I have arthritis in my spine. Sleep much better! Thank you Shelly for your superb customer service!
Lori R.
Tired of looking for a day bed when we walked into city mattress. We needed one delivered in a hurry since we had just moved and had guests coming. Lucky for us we met Ali in the store and she gave us great advice and practical options. Delivery was on time the next day, setup quickly accomplished, problem solved. All in all a great experience!
Ron Miller