Mattresses may be exchanged for comfort one time only. No refunds will be given. The exchange must be done in person with both sleeping partners present (if applicable). There will be a handling charge for all comfort exchanges:
1-30 Days from Delivery - $200
31-60 Days from Delivery - $150
61-90 Days from Delivery - $100
A re-delivery fee will also apply for box spring exchanges for height. Adjustable beds cannot be exchanged. A re-delivery fee will also apply for box spring exchanges for height. Any abuse or soiling voids this and all warranties.
Please read the warranty information supplied by the manufacturer. City Mattress will service your new mattress in accordance with these guidelines.
Merchandise may not be returned for a refund at any time.
Special Order Policy
Special Orders cannot be canceled. All special orders require a 50% non-refundable deposit when ordered. Special order merchandise may not be returned unless it is determined by City Mattress to be defective. Special orders include any furniture item not in stock and all bedding items not normally stocked, such as special sizes.
Clearance Center Policies
All sales are 'as is' and final. No returns, refunds or exchanges allowed. Delivery charges apply.