After 30 days from the time of delivery, mattresses may be exchanged for comfort one time only for equal or greater value. No refunds will be given. The exchange must be done in person with both sleeping partners present (if applicable). The comfort guarantee does not apply in our Outlet or Clearance Centers. A re-delivery fee of $100 will also apply for box spring exchanges for height. There will be a handling charge on all comfort exchanges:
Days from Original Handling
Delivery Date Charge
1-30 Days Exchanges not allowed
31-60 Days $150
61-90 Days $100
Plus, any shipping charges
Return / Refund Policy
Merchandise may not be returned for refund at any time.
Power bases cannot be exchanged and are non-refundable.
Please read the warranty information supplied by the manufacturer. City Mattress will service your purchase in accordance with the manufacturer's guidelines. Any abuse or soiling voids this and all warranties. All floor sample, comfort exchange, secondary goods, etc. are sold ‘As Is’ and without warranty. Do not remove the law tag from your mattress. If it is removed, the manufacturer will not honor the warranty.
Special Order Policy
Special orders cannot be canceled. All special orders require a 50% non-refundable deposit when ordered. Special order merchandise may not be returned unless it is determined by City Mattress to be defective. Special orders include any furniture item not in-stock and all bedding items not normally stocked, such as special sizes. Special orders are not allowed in the Outlet and Clearance Centers.
To see a complete list of all policies, visit CityMattress.com/pages/purchase-terms
City Mattress Outlet Policies
No returns, refunds, exchanges, or comfort returns allowed. New merchandise is sold with manufacturer’s warranty. Delivery charges apply.
City Clearance Center Policies
All sales are ‘As Is’ and final. No returns, refunds, or exchanges allowed. Delivery charges apply.