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Information Technology Support Specialist

Posted: 2024-5-22 | Bonita Springs, FL
City Mattress is seeking a skilled and customer-focused IT Support Specialist to join our IT team. As an IT Support Specialist, you will play acrucial role in providing technical assistance...

Home Delivery Professional

Posted: 2024-1-2 | All
City Mattress is a reputable family-owned mattress and furniture retailer offering quality products, exquisite customer service, and a culture of honesty and integrity. We value our employees as...

Sleep Expert

Posted: 2024-1-2 | All
At City Mattress, we value our employees as much as we value our customers and strive for an unparalleled customer experience. We are looking for friendly, motivated, genuine professionals that ...

Information Technology Support Specialist

Posted: 2024-1-2| Bonita Springs, FL

City Mattress is seeking a skilled and customer-focused IT Support Specialist to join our IT team. As an IT Support Specialist, you will play a
crucial role in providing technical assistance to end-users, troubleshooting
issues, and ensuring the smooth operation of IT systems.

Responsibilities and Duties:

  • Provide first-line technical support to end-users, addressing hardware, software, and network-related issues promptly.
  • Manage security tools, end-point computers, servers, and network infrastructure
  • Troubleshoot and resolve IT-related problems, escalating complex issues to higher-level support when necessary.
  • Assist in the onboarding and training of new employees on IT systems and procedures.
  • Document and maintain accurate records of support request and resolutions.
  • Field technical support calls for all of City Mattress and its associates. Participate in rotating on call schedule with teammates.
  • Manager vendor relations and activities.
  • Maintain system back and recover model.
  • Monitor systems across the network and ensure 24/7 uptime.
  • Escalate support issues according to the escalation procedure.
  • Proactively monitor backup logs to ensure they are completing properly.
  • Foster communication with the end-user to strengthen trust and partnership.
  • Provide onsite or remote support when necessary.

Requirements

  • Bachelor's degree in Information Technology, Computer Science or related field (or relevant experience).
  • 2+ years of working IT experience with desktops and networking including Windows Desktop (Vista-Win10), Microsoft Office Suite (03-2013), Apple IOS.
  • CompTIA Network+ certification is required or equivalent experience. Azure Fundamentals certification would be a plus.
  • Excellent communication and customer service skills.
  • Ability to manage Linux server environment.
  • Experience with Microsoft Intune desired.
  • Expertise with backup and recovery methodologies.
  • Working knowledge of VMWare and virtualization.
  • Working knowledge of Identify services such as Active Directory and Azure AD.
  • Must have experience configuring and maintaining high availability systems in the cloud and on-premises
  • Must have experience configuring and maintaining high availability systems in the cloud and on-premises.
  • Experience monitoring system performance and troubleshoot issues.
  • Experience handling a support ticket queue.
  • Applicants must be able to lift 50 pounds.

Benefits

  • Trusted growing family-owned company in business for 60 years.
  • Great team and management.
  • Competitive compensation package.
  • Medical
  • Dental
  • Vision
  • Basic and supplemental Life insurance and disability.
  • 401K
  • Flexible Spending Account, Health Savings account.
  • Paid vacation and personal time off.
  • Wellness incentive program.
  • Employee discount program on merchandise.

To be considered, qualified applicants must email the following files to careers@citymattress.com:

  • Completed Application file (saved as PDF); This includes consent forms for reference and background checks.
  • Must include References, (See section on Application; 2-3 professional references, current or last employer preferred).

Updated Resume (PDF preferred)

Corporate Office/HR Department:

12660 Bonita Beach Road
Bonita Springs, FL 34135

Fax: (239) 908-2072

Home Delivery Professional

Posted: 2024-1-2| All

City Mattress is a reputable family-owned mattress and furniture retailer offering quality products, exquisite customer service, and a culture of honesty and integrity. We value our employees as much as we value our customers and provide a safe, stable, teamwork environment. We are looking for responsible, customer service-oriented individuals to join our team.

The lead home delivery driver will work out of our warehouse in Batavia and will deliver and set up furniture in customer homes and in our City Mattress stores. We are looking for individuals who want to make a difference, who enjoy going the extra mile to satisfy the customer, who are ready to work and want to be part of a winning team. We offer promotions for individuals with a great work ethic and a positive "can do" attitude!

  • Work in our warehouse and perform in-home and in-store deliveries
  • Be able to lift at least 75 pounds
  • Deliver and set up mattresses/furniture
  • Be customer service oriented
  • Clean driving record preferred
  • Drive a 26' straight truckBe able to assemble furniture
  • Be a self-starter and highly motivated individual that needs minimal supervision
  • Be a team playerBe able to work a flexible schedule including evenings, weekends and holidays

Requirements

  • Prior driver/warehouse experience is a plus. Good customer service skills is a requirement. City Mattress offers a family friendly work environment along with a competitive benefits package. Paid lunch, paid time off, employee discounts, uniform shirts provided.
  • Work in our warehouse and perform in-home and in-store deliveries
  • Be able to lift at least 75 pounds
  • Deliver and set up mattresses/furniture
  • Be customer service oriented
  • Clean driving record preferred
  • Drive a 26' straight truck
  • Be able to assemble furniture
  • Be a self-starter and highly motivated individual that needs minimal supervision
  • Be a team player
  • Be able to work a flexible schedule including evenings, weekends and holidays

Benefits

  • Trusted growing family-owned company in business for 60 years.
  • Great team and management.
  • Competitive compensation package.
  • Medical
  • Dental
  • Vision
  • Basic and supplemental Life insurance and disability.
  • 401K
  • Flexible Spending Account, Health Savings account.
  • Paid vacation and personal time off.
  • Wellness incentive program.
  • Employee discount program on merchandise.

To be considered, qualified applicants must email the following files to careers@citymattress.com:

  • Completed Application file (saved as PDF); This includes consent forms for reference and background checks.
  • Must include References, (See section on Application; 2-3 professional references, current or last employer preferred).

Updated Resume (PDF preferred)

Corporate Office/HR Department:

12660 Bonita Beach Road
Bonita Springs, FL 34135

Fax: (239) 908-2072

Sleep Expert

Posted: 2024-1-2| All

At City Mattress, we value our employees as much as we value our customers and strive for an unparalleled customer experience. We are looking for friendly, motivated, genuine professionals that appreciate exceptional customer service. The ideal candidateenjoys being a part of a customer-centric team and wants to build a long-term career with a company where respect, quality and trust are an integral part of our culture.

Requirements

Job Responsibilities 

  • Greet guests in our retail showroom to find the perfect match for their sleep and home décor comforts 
  • Create an exquisite customer experience through the entire sales process 
  • Learn all of the merchandise to present the best suited products for customers 
  • Assist guests with purchasing, financing, and delivery follow up 
  • Contribute to a welcoming consultative environment 
  • Support our culture of honesty and integrity 
  • Maintain professionalism at all times 
  • Work diligently toward exceeding personal sales goals 
  • Collaborate with internal team members to ensure an optimal customer experience. 
  • Participate in team meetings, learning development, and the use of assistive technology to support professional growth 

Qualifications and Skills 

  • Natural ability to relate, connect, and build rapport with customers. 
  • College degree preferred but not required 
  • 2+ years of experience in high end sales, preferably in retail 
  • Professional demeanor and presentation 
  • Excellent communication skills 
  • Proficiency with assistive technology (tablets, POS system, CRM) 
  • A flexible schedule is ideal as our retail hours include evenings, weekends, and holidays 

Benefits

  • Trusted growing family-owned company in business for 60 years.
  • Great team and management.
  • Competitive compensation package.
  • Medical
  • Dental
  • Vision
  • Basic and supplemental Life insurance and disability.
  • 401K
  • Flexible Spending Account, Health Savings account.
  • Paid vacation and personal time off.
  • Wellness incentive program.
  • Employee discount program on merchandise.

To be considered, qualified applicants must email the following files to careers@citymattress.com:

  • Completed Application file (saved as PDF); This includes consent forms for reference and background checks.
  • Must include References, (See section on Application; 2-3 professional references, current or last employer preferred).

Updated Resume (PDF preferred)

Corporate Office/HR Department:

12660 Bonita Beach Road
Bonita Springs, FL 34135

Fax: (239) 908-2072