Website Policies
Thank you for visiting City Mattress.com. City Mattress is committed to your privacy and security and we adhere to the following practices. By visiting the City Mattress.com web site, you agree to abide and be bound by these policies.
City Mattress reserves the right to revise this policy from time to time. Check back to this page periodically to learn of changes made to our policies.
You will be included in our email list if you specifically sign up through our website or if you provide your email address at the point of sale in our stores. By subscribing to our email list, you are authorizing City Mattress to contact you from time to time with promotional and non-promotional offers. You can unsubscribe from our email list by clicking unsubscribe from the bottom of our emails. If your web filter requires the manual activation of an address before it allows email from that address, please note that City Mattress is not responsible for such activation. You should take whatever action is necessary to identify City Mattress email as "acceptable."
Mobile Terms of Service
Last updated: Sept. 16, 2025
The City Mattress mobile message service (the "Service") is operated by City Mattress (“City Mattress”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to City Mattress’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of City Mattress through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with City Mattress. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 61378 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other City Mattress mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 61378 or email ecommteam@citymattress.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Contacting Us Through City Mattress.com
We appreciate all feedback regarding the City Mattress.com site. However, any feedback or comments sent to City Mattress.com shall be and remain the exclusive property of City Mattress. We reserve the right to share your feedback with other City Mattress personnel or third parties of our choosing in order to improve our service to you. We will respond with the information you have requested in a timely manner.
Cookies
The City Mattress.com website uses cookies - small data files stored by your web browser on your computer's hard drive - to track which areas of our website are used the most and to help us make our website more informative and user-friendly.
City Mattress has the right to receive, store and use the information you enter on City Mattress.com or which is collected during your visit to our website. Such information may include the date and time of your visit, pages accessed, the web browser you use, the internet address of any web site from which you linked directly to our website and related information, and will generally not personally identify you.
Third Parties
Some information or services you request may be provided on City Mattress’s behalf by affiliated businesses or agents. Such other companies may not use your private or personal information for purposes other than providing services through or on behalf of City Mattress.
City Mattress may engage other companies to provide services such as financing, marketing, shipping, delivery, web hosting or development, technical support and other support services. City Mattress reserves the right to provide personal information to such companies to the extent it may be necessary for them to provide services to or on behalf of City Mattress. Any such companies must agree to maintain the confidentiality of any personal information we may provide to them. Such companies may also collect personal information directly from you in connection with providing their services, and they will have the right to provide that personal information to us.
Your use of City Mattress.com is governed by these terms and conditions and you agree to abide and be bound by them. City Mattress may alter these terms of use at any time.
All of the content you see or hear on City Mattress.com is the property of City Mattress and is subject to copyright and/or other intellectual property rights held by City Mattress.
Colors
We attempt to accurately portray product colors on City Mattress.com. However, because your monitor's display of color may vary, we cannot ensure that you will always see an accurate representation of color.
Errors
City Mattress is not responsible for typographical errors, inaccuracies or omissions of any kind. City Mattress reserves the right to add or discontinue merchandise. Quantities may be limited and products or services may not be available at all City Mattress locations.
You are provided with access to the City Mattress.com web site on an “as is” and “as available” basis. City Mattress makes no warranties or representations of any kind as to the operation of the website or the accuracy or completeness of the information provided via the website.
City Mattress disclaims all express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose. City Mattress does not warrant that this site or email communications sent by or on behalf of City Mattress will be free of viruses or other harmful code or components.
City Mattress will not be liable for any damages of any kind, including direct, indirect, special, incidental, punitive or consequential damages that arise from or are related to your use of this site. You agree to indemnify and hold City Mattress harmless from and against any and all claims, damages, costs, and expenses that arise from or are related to your use of the site.
Pricing Errors
We strive to provide accurate pricing information on all our products and services. However, in rare instances, an incorrect price may be displayed due to technical errors. We reserve the right to cancel orders with pricing errors at our sole discretion.
In the event of a pricing error, we will attempt to contact you by email or phone with the correct price. You will then have the option to confirm your order at the corrected price or cancel it. If we are unable to reach you, your order may be automatically canceled.
Please note: Orders placed at an incorrect price due to a technical error will not be honored, even if your order confirmation reflects the erroneous price.