Thank you for visiting City Mattress.com. City Mattress is committed to your privacy and security and we adhere to the following practices. By visiting the City Mattress.com web site, you agree to abide and be bound by these policies.

City Mattress reserves the right to revise this policy from time to time. Check back to this page periodically to learn of changes made to our policies.

Email

You will be included in our email list if you specifically sign up through our website or if you provide your email address at the point of sale in our stores. By subscribing to our email list, you are authorizing City Mattress to contact you from time to time with promotional and non-promotional offers. You can unsubscribe from our email list by clicking unsubscribe from the bottom of our emails. If your web filter requires the manual activation of an address before it allows email from that address, please note that City Mattress is not responsible for such activation. You should take whatever action is necessary to identify City Mattress email as "acceptable."

Contacting Us Through City Mattress.com

We appreciate all feedback regarding the City Mattress.com site. However, any feedback or comments sent to City Mattress.com shall be and remain the exclusive property of City Mattress. We reserve the right to share your feedback with other City Mattress personnel or third parties of our choosing in order to improve our service to you. We will respond with the information you have requested in a timely manner. 

Cookies 

The City Mattress.com website uses cookies - small data files stored by your web browser on your computer's hard drive - to track which areas of our website are used the most and to help us make our website more informative and user-friendly.

City Mattress has the right to receive, store and use the information you enter on City Mattress.com or which is collected during your visit to our website. Such information may include the date and time of your visit, pages accessed, the web browser you use, the internet address of any web site from which you linked directly to our website and related information, and will generally not personally identify you.

Third Parties

Some information or services you request may be provided on City Mattress’s behalf by affiliated businesses or agents. Such other companies may not use your private or personal information for purposes other than providing services through or on behalf of City Mattress.

City Mattress may engage other companies to provide services such as financing, marketing, shipping, delivery, web hosting or development, technical support and other support services. City Mattress reserves the right to provide personal information to such companies to the extent it may be necessary for them to provide services to or on behalf of City Mattress. Any such companies must agree to maintain the confidentiality of any personal information we may provide to them. Such companies may also collect personal information directly from you in connection with providing their services, and they will have the right to provide that personal information to us.

Your use of City Mattress.com is governed by these terms and conditions and you agree to abide and be bound by them. City Mattress may alter these terms of use at any time.

All of the content you see or hear on City Mattress.com is the property of City Mattress and is subject to copyright and/or other intellectual property rights held by City Mattress.

Colors

We attempt to accurately portray product colors on City Mattress.com. However, because your monitor's display of color may vary, we cannot ensure that you will always see an accurate representation of color.

Errors

City Mattress is not responsible for typographical errors, inaccuracies or omissions of any kind. City Mattress reserves the right to add or discontinue merchandise. Quantities may be limited and products or services may not be available at all City Mattress locations.

You are provided with access to the City Mattress.com web site on an “as is” and “as available” basis. City Mattress makes no warranties or representations of any kind as to the operation of the website or the accuracy or completeness of the information provided via the website.

City Mattress disclaims all express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose. City Mattress does not warrant that this site or email communications sent by or on behalf of City Mattress will be free of viruses or other harmful code or components.

City Mattress will not be liable for any damages of any kind, including direct, indirect, special, incidental, punitive or consequential damages that arise from or are related to your use of this site. You agree to indemnify and hold City Mattress harmless from and against any and all claims, damages, costs, and expenses that arise from or are related to your use of the site.

Accessibility Policy

City Mattress is committed to providing outstanding products and service to everyone, including those individuals with specific challenges and/or disabilities. Our goal is to give everyone the ability to browse our wide selection of sleep products, order and pay for their purchase on-line.

City Mattress is striving to enhance its website to increase accessibility and usability for everyone. Our website’s accessibility goal is based on the Web Content Accessibility Guidelines (WCAG) 2.0, Levels A and AA, as well as the ADA Section 508.

Principles for accessibility are:

  • An on-going commitment to treating all individuals with dignity and respect, offering the same or equivalent access to products, services and facilities as is provided to those without disabilities;
  • Prohibiting discrimination, retaliation, coercion, interference, intimidation or any other action against individuals with disabilities;
  • Promoting accessible shopping through a variety of tools and services;
  • Facilitating the use of mobility devices and service animals in our retail locations;
  • Assisting persons who are blind or “seeing” impaired.

Please note: So that we may provide our customers with the best possible experience, we encourage everyone to keep their technology up-to-date and to utilize the latest versions of their web browser and/or assistive technology, whenever possible.

City Mattress has a wide range of services dedicated to make the shopping experience easier and more accessible to everyone. We will utilize multiple methods to deliver a more convenient shopping experience across all of our channels, including the following:

  • Our customer service representatives, who can accommodate customer needs both in person and over the phone.
  • Our website has limited range of support for devices and screen sizes. All of our pages will be designed to comply with guidelines from the Web Content Accessibility Guidelines (WCAG) 2.0, Levels A and AA, as well as the ADA Section 508.
  • We continue to review technology, audit our systems and improve our website service consistent with technological advances and the goals of City Mattress to assist all of our customers to have the best shopping experience possible.

City Mattress is committed to providing greater accessibility to all of its products and services. Should you have any questions about accessible shopping, please contact us at help@citymattress.com.

 

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