As the Coronavirus continues to make worldwide news and affect our community, it is vital that we all follow the mandates and suggestions passed down by experts and government officials. In order to reduce the spread of disease, it’s important to do simple things like wash our hands and avoid touching our faces. It’s also a time to practice “social distancing,” which is another way of saying to stay home as much as possible.
Now more than ever, there's no place like home. If you aren’t happy with your place to quarantine, you don’t need to rush out and fight the crowds or go a few weeks without the comfort you deserve. City Mattress is your best option for all cozy bedroom essentials like a new mattress, pillows, sheets, and more. You can get the same great products and free local delivery you receive in store when you shop online!
We are proud of our spacious showrooms and the fact that our sales team are some of the best in the industry. However, we understand if you don’t want to come into a store right now. The good news is you don’t have to - all of our best-selling sleep essentials in our showrooms are available online.
If you have a question, you may still speak directly with any of our sleep experts by calling one of our stores. All phone numbers are listed for you at www.citymattress.com/pages/stores. If you have a question that arises as you’re shopping on our website, our chat agents are available between 7am and 10pm to answer any questions or help you with your order. You can start a conversation by clicking on the red “Chat with us” button at the bottom right corner of the page. If they are helping other customers, please leave a message and someone will get back with you as soon as they are available. It could not be any more convenient!
What to Expect from Your Delivery
We understand some people, especially those most at risk, wish to limit contact during this time. We take this very seriously and ensure our delivery drivers are never putting you and your family at risk when they arrive to deliver your items, either those you bought in-store before the quarantine or online. Our delivery teams are checked daily with a digital thermometer for a fever. If anyone is showing symptoms of an illness, they will not be working their shift.
Beyond this, rest assured that your mattress is sealed inside a plastic bag until it reaches your home. Our delivery teams use fresh protective gloves and disinfecting wipes as they handle your purchase. All truck surfaces and handles are wiped between customer stops, and the interior cab and box of all trucks are sanitized on a daily basis.
In order to make you feel completely comfortable we also offer you two other delivery options during this time:
- Doorstep Drop-off. Our delivery drivers will leave your mattress or furniture outside your home for you to bring in.
- You can pick up your mattress from our warehouse and transport it to your residence yourself and receive a $50 discount for doing so.
In order to keep our team safe, as well as the safety of our other customers, we ask that if you or anyone in your home have a fever or any other symptoms of the Coronavirus, please contact us to reschedule your delivery to a later date.
Remember how important sleep is in order to stay healthy as it keeps your immune system strong. We are pleased that you have chosen City Mattress for your next mattress or other bedroom items to stay cozy during your time at home. Let’s all work together to keep you, our team members, and the community as a whole as safe and healthy.