We want you to love your mattress - truly. It takes more than a couple of nights for your body to adjust to a new mattress, and with our 90-Night Comfort Guarantee, there’s no need to rush. If after 30 days you’re still not sleeping soundly, we’ll work with you to find a better fit.

Here’s how it works:

• One-time exchange only, for a mattress of equal or greater value.
• No refunds will be given.
• Exchange must take place between 31–90 days from delivery.
• Both sleep partners (if applicable) must be present to choose the new mattress in-store so you can find the right match.
• Original mattress must be in like-new condition, free of stains, odors, hair, or damage.
• A waterproof mattress protector is strongly recommended to keep your mattress eligible for exchange.
• Not applicable to purchases from our Outlet or Clearance Centers
• A re-delivery fee of $100 will also apply for box spring exchanges for height. There will be a handling charge on all comfort exchanges.
  
  

Handling Fees:

• 1–30 days from delivery: Exchanges not allowed
• 31–60 days: $150
• 61-90 days: $100
• Box Spring Exchanges: Additional $100 re-delivery fee
• Shipping charges may also apply

At City Mattress, our promise is to provide you with the finest shopping experience with top quality products and truly exemplary service. We want you to sleep comfortably knowing that you’ve received the best products from highly experienced sleep experts at the best possible prices.

Here is our guarantee to you: Purchase with confidence today at City Mattress and CityMattress.com. If you find the same item at a lower price at any other retailer within 100 days, we'll gladly match that price.

An item may be eligible for a price match if it is:

Matching original purchased item

• Item must be exact brand, size, model, quantity and color
• Item must be new

Purchased within the past 100 days

• Mattresses and furniture purchased within the past 100 days qualify
• This includes item(s) purchased during a City Mattress promotion that has ended

In-Stock

• Item must be available online at the retailer’s website and on CityMattress.com at the time of the price match request

What Does Not Qualify

• Clearance items and Hot Deals
• Coupons, floor samples, and clearance/outlet or open-box merchandise
• Out of stock items
• Delivery and installation fees
• Financing offers
• Special Orders
• Third party sellers
• Warehouse/Club offers that require memberships
• Discounts applied at checkout
• Pricing errors
• Gift with purchase offers
• Taxes, fees and charges

We stand behind the quality of every product we sell. Each item comes with a manufacturer’s warranty, and we’re here to help you navigate the process if any issues arise.

Here’s what you need to know:

• Please refer to the manufacturer’s warranty included with your purchase for specific coverage details.
• City Mattress will service your purchase in accordance with the manufacturer’s guidelines.
• To keep your warranty valid, avoid soiling or damage—any abuse or staining will void coverage. For mattresses, we highly recommend a waterproof mattress protector.
• Do not remove the law tag from your mattress; it’s required for any warranty claims.
• Floor samples and clearance items are sold “As Is” and are not covered under warranty.
  
  Questions about your coverage? Just ask—we’re happy to help.

Because every order is carefully selected, assembled, or made just for you, we don’t offer refunds—but we’re here to help you get the right fit whenever possible.

Retail Stores

• We do not offer refunds on merchandise. That said, most mattresses qualify for a one-time exchange through our 90-Night Comfort Guarantee, so you can feel confident finding the right fit.
• Power bases are final sale and cannot be exchanged or refunded.

Outlet Stores and Clearance Centers

• All Outlet sales are final. No returns, refunds, or comfort exchanges are available.
• Clearance items are sold “As Is” and cannot be returned, refunded, or exchanged.

Special Orders

• Special order items are custom-made for you and are non-returnable, unless the item is found to be defective by a City Mattress team member.

Have questions? Our team is here to help you feel confident in your selection.

• Special orders cannot be canceled.
  
• All special orders require a 50% non-refundable deposit when ordered.
  
• Special order merchandise may not be returned unless it is determined by City Mattress to be defective.
  
• Special orders include any furniture item not in-stock and all bedding items not normally stocked, such as special sizes.
  
• Special orders are not allowed in the Outlet and Clearance Centers.

City Mattress Outlets: No returns, refunds, exchanges, or comfort returns allowed. New merchandise is sold with manufacturer’s warranty. Delivery charges apply.

City Mattress Clearance Centers: All sales are ‘As Is’ and final. No returns, refunds, or exchanges allowed. Delivery charges apply.