Henrietta, NY

We worked with Liz at the Hylan Drive store and she is excellent! Very knowledgeable, and she also listened to us and helped us find the best solution. We had a great experience!

Super helpful staff, we worked with David Boyers who was great and they have quick delivery. Highly recommend!

Josh Pettit was so helpful.he went above and beyond to help us find what we were looking for at the best price. Thanks for everything.

My son is very happy with this purchase.

A great marketing adventure, so wonderful on the presentation. JP is helpful and knowledgeable. Glad to purchase mattress at City Mattress.

JP was great to work with and we had a great experience. We were in the middle of our day of browsing for a new mattress when we stopped into City Mattress and met JP. He was friendly and helpful. He showed us different types of mattresses so we could understand the feel and differences. Once we found a type that we liked, JP showed us different brands and models in those brands. JP looked to us for guidance on our goal price point and showed us options that fit our needs. He showed us different discounts and sales they were running without pressure. He gave us space to try different options and discuss them. Since we had not shopped for a mattress in a while, it took us some time to try different options and he was patient and helpful throughout the process. JP was able to send us a quote for what we looked at so that we could decide on our purchase. When we asked for a quote on a different model, he was quick to respond and give us updated information. After we decided to make the purchase with JP, he made sure to go over the order with us to verify everything was correct and set up delivery for us. We could not have asked for a better experience and are enjoying our new mattress! Thanks JP!

My husband and I were in search of a new mattress. After listening to our needs, JP directed us towards a couple of brands of mattresses to try out. He was very knowledgeable about all of the products which helped us make a sound decision. He spent a lot of time with us answering our questions and we never once felt rushed or pressured to buy. Overall experience at City Mattress and Joshua Pettit (JP) was a 10. Looking forward to a great night’s sleep!

JP is as professional and knowledgeable as they come! He makes the process easy and was able to solve my problem effortlessly. I’m loving my new prana mattress. The karma elite plush. I’ll be recommending City Mattress and JP to anyone who’ll listen!

Very friendly service and non pushy salesman. Highly recommend if looking for a new mattress!

Josh (J.P.) was absolutely amazing! He listened to all of our concerns and recommended the perfect mattress, even after we tested several others we settled on his very first recommendation—the process was so quick and easy, I would 100% recommend him to anyone who wants an easy stress free mattress purchasing experience!

My husband and I just bought our Prana mattress from City Mattress through JP. He was extremely knowledgeable and friendly. He also was very helpful without being suffocating and also let us look around / talk amongst ourselves for a bit. Great mattress buying experience!

I love City Mattress! JP was fantastic through the entire mattress-purchasing process. He is knowledgeable, accommodating and kind. I would absolutely recommend going to JP for all of your mattress needs. Thank you so much!

JP was fantastic to work with in helping us find a mattress that meets our needs for comfort, size, affordability, and scheduled delivery. We only intended to browse, but JP instilled enough confidence in us to make our purchase ahead of time and everything went smoothly! Comfort is worth the investment, and City Mattress provided an awesome experience that will make us definitely return or recommend others to purchase from.

The store manager Matthew was very respectful, informative and not pushy in getting us to buy anything. While we went in originally to price check and look around, he worked with us and our budget in order to help us meet our needs for quality products with a reasonable price. Such effort in information mixed with allowing us to do our own thing presented an opportunity we did not expect and we ended up purchasing a mattress and bed frame for a better price than we had gotten anywhere else. Thank you Matthew! City mattress was recommended to us by a family member, and we would absolutely recommend it to others, especially if you get the chance to work with Matthew to help make the best decision for you and your needs!

JP is the best!! He responds to emails promptly and has helped us with purchasing both our mattress and adjustable base. He is so knowledgeable and is straight up with you. Not only is he super kind, but he has an answer for every question. At this point he’s basically part of the family!! Thank you for everything JP!!! 🤩😴

Matt was very knowledgeable and helpful in helping us pick a new king mattress. He made the experience quick and easy we would highly recommend!

JP was very helpful and guided us to the right mattress. Was an enjoyable experience.

I had a fantastic experience here and greatly appreciated all the assistance I received from Matthew Cremaldi. The entire process was stress free, I felt like my concerns and feedback were taken into account when we were looking at the mattress options, and the store was clean and well maintained. Delivery the following day was on time and simple, and I'm very happy with my mattress. I highly recommend this location!

Had a great experience with JP! We felt like we got exactly wha we needed and provide with a ton of knowledge.

We have been to other places for mattresses and they turned us off....We felt like we were at the car dealersship!!!! Our sale lady was great and let us be us and we didn't feel rush or uncomfortable at all....We are pleased with the experience and her.